RyuKent on Life

This post is a great list of Linux reference sheets. There are over 25  quick reference guides to use. Worth bookmarking!

This is a quick note to tell the world how much I appreciate good customer service and especially that offered by O2 broadband. Having previously suffered at the hands of Tiscali who have fittingly joined the evil that is Carphone Warehouse, I was presently surprised to be treated like a human by the O2 team.

Little things like receiving texts when you order is going through and being able to check the status online made all the difference. They checked that I was on the right package and genuinely seemed to care. This is a commodity that is becoming all too scarce in this country. People just simply don’t take pride in their jobs any more and don’t care about customer service.

Sure, everybody wants cheap, but at what cost? Having being conned into a terrible deal with Tiscali where by my 10 days cancellation period expired before my service was even connected (it took 2 weeks) I can safely say that I will never get involved in another year long contract with a company that doesn’t take customers seriously.

Which brings me ironically back to O2. Has anyone else noticed that at around 9am and 5pm, despite having great signal strength in the London Bridge area, it is simply impossible to use the 3G network? I mean yesterday it took me over half an hour to send a text. Checking train timetables on my iPhone just didn’t work. I’m not alone here and it is definitely not a handset issue as everywhere else is no problem.

Clearly O2 have overstretched their network. I’m n0t sure if they can do anything about it because of the limit in spectrum available, but I would seriously consider changing networks (when Orange and Vodafone become available) based on this. There’s no point in having a phone that you can’t use. Have emailed them and will await the reply. I look forward to posting it here.